Shipping And Return Policy
This policy applies only to online purchases through Daasoptique.com. In-store purchases from our Daas Optique locations fall under different policies and the information below does not apply to them.
Daasoptique.com offers free shipping to anyone in the United States. Shipments are shipped via USPS, and occasionally FedEx.
International shipping costs vary depending on country. At checkout, you will see the calculated cost for your location. Import duties, taxes and charges are not included in the price or shipping charges. These charges are the buyer’s responsibility when your package reaches your country. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as gifts.
If you decide to return your purchase, you will not be refunded for the shipping cost or any additional import duties, taxes or charges. You will be responsible to arrange the return of the items.
Refunds (if applicable)
Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Any additional shipping charges will not be refunded.
Additional Non-Returnable Items:
- Gift cards
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
- Sale items including Black Friday and Cyber Monday site wide sale purchases
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us <a href="http://daasoptique.com/contact-management/">here</a>.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective, not damaged. If you need to exchange it for the same item, send us an email <a href="http://daasoptique.com/contact-management/">here</a> and send your item to: 161 N Larchmont Blvd, Los Angeles, CA, 90004.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 161 N Larchmont Blvd, Los Angeles, CA, 90004, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.